Health & Safety

At Cuckooz Nest we provide and maintain safe and healthy working conditions, equipment and systems of work for all our employees and a safe early learning environment in which children learn and are cared for. To develop and promote a strong health and safety culture within the nursery for the benefit of all staff, children and parents, we provide information, training and supervision.

We follow all relevant legislation and associated guidance relating to health and safety within the creche including:

  • The requirements of the Statutory Framework for the Early Years Foundation Stage (EYFS) 2017
  • The regulations of the Health & Safety at Work Act 1974 and any other relevant legislation such as Control of Substances Hazardous to Health Regulation (COSHH)
  • Any guidance provided by Public Health England, the local health protection unit, the local authority environmental health department, fire authority or the Health and Safety Executive.

The aim of this policy statement is to ensure that all reasonably practical steps are taken to ensure the health, safety and welfare of all persons using the premises.  To achieve this, we will actively work towards the following objectives:

  • Establish and maintain a safe and healthy environment throughout the creche
  • Establish and maintain safe working practices amongst staff and children
  • Make arrangements for ensuring safety and the minimising of risks to health in connection with the use, handling, storage and transport of hazardous articles and substances
  • Ensure the provision of sufficient information, instruction and supervision to enable all people working in or using the creche to avoid hazards and contribute positively to their own health and safety and to ensure that staff have access to regular health and safety training
  • Formulate effective procedures for use in case of fire and other emergencies and for evacuating the nursery premises.
  • Maintain a safe environment for those with special educational needs and disabilities and ensure all areas of the creche are accessible (wherever practicable)
  • Encourage all staff, visitors and parents to report any unsafe working practices or areas to ensure immediate response by the management.

We believe the risks in the nursery environment are low and we will maintain the maximum protection for children, staff and parents.  Daily risk assessments enable us to action any issues as required. We also run in depth six monthly risk assessments to review our environment and ensure its continued suitability.

Although we aim to minimise accidents as much as possible, we appreciate that accidents may occur. We ensure that these are recorded on accident, incident and accident at home forms for both staff and children. We share any accidents with parents and monitor these to ensure that the environment is being consistently reviewed.

The designated Health and Safety Officer in the nursery is Charlie Rosier –

The policy is kept up to date and reviewed especially when the nursery changes in nature and size. It is revised annually, or as and when required. We therefore welcome any useful comments from members of staff, parents and visitors regarding this policy.


Manual Handling

Manual handling is any activity lifting, lowering, pushing, pulling or carrying. The load may be either inanimate - such as a box or a trolley, or animate - a person or an animal

Overall, staff must follow the following method for being safe when conducting manual handling

  1. AVOID the need for hazardous manual handling, so far as reasonably practical.
  2. ASSESS the risk of injury from any hazardous manual handling that can’t be avoided
  3. REDUCE the risk of injury from hazardous manual handling, so far as reasonably practical, limiting the distances for carrying, making the load smaller/lighter where possible and using the proper equipment provided such as ladders, trolley etc.

Staff must read and refer to the manual handling handout and complete online manual handling training annual to ensure that they are trained in safe procedures.


Fire Safety

At Cuckooz Nest we make sure the nursery is a safe environment for children, parents, staff and visitors through our fire safety policy and procedures. We have an in depth fire risk assessment which is reviewed every 6 months.

The Manager makes sure the nursery premises are compliant with fire safety regulations, including following any major changes or alterations to the premises and seeks advice from the local fire safety officer as necessary.  The Manager has overall responsibility for the fire drill and evacuation procedures. These are carried out and recorded for each group of children every three months. These drills will occur at different times of the day and on different days to ensure evacuations are possible under different circumstances and all children and staff participate in the rehearsals.

An accurate record of all staff and children present in the building will be kept at all times and children/staff must be marked in and out on arrival and departure. An accurate record of visitors will be kept in the visitor’s book. These records must be taken out along with the register and emergency contacts list in the event of a fire.

On discovering a fire:

  • Calmly raise the alarm by *blowing the whistle/*ringing the bell/*breaking the alarm glass
  • When the alarm sounds, staff are to gather all children and take them to the foyer door (unless this is obstructed)
  • Evacuation cot located next to the door should be used for non-walkers and confident walkers can be taken by an adult (no more than 2 walking children to one adult)
  • Doors should be closed wherever possible and no personal belongings should be collected
  • Manage/deputy should take the iPad which is located next to the fire exit which contains registration information and can be used to contact parents
  • Children/ staff should exit the door, walk along the pavement and into the adjacent car park on Crawford passage which is chain linked off so cars cannot enter without stopping
  • The manager should headcount all of the children and staff
  • The manager/ office manager should check the building before returning in event of a real alarm (i.e. not a drill) to ensure the premises is safe or wait for the emergency services

The fire safety officer is Heather Stallard.

No Smoking 

At Cuckooz Nest we operate a strict no smoking policy within its buildings and grounds. It is illegal to smoke in enclosed places.  All persons must abstain from smoking while on the premises. This applies to staff, students, parents, carers, contractors and any other visitors to the premises.

Staff accompanying children outside the nursery, are not permitted to smoke. We also request that parents accompanying nursery children on outings refrain from smoking while caring for the children.

Staff must not smoke while wearing nursery uniform as it is essential that staff are positive role models to children and promote a healthy lifestyle. If staff choose to smoke during breaks they are asked to change into their own clothing and smoke away from the main entrance.

This policy also applies to electronic cigarettes.

Inclusion & Equality 

At Cuckooz Nest we take great care to treat everyone as a person in their own right, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within our creche.

The creche is accessible to all children and families in the local community and further afield through a comprehensive and inclusive admissions policy.  We strive to ensure that all services and projects are accessible and relevant to all groups and individuals in the community within targeted age groups.

For our children, we aim to ensure:

  1. That each child can access the curriculum
  2. That we tailor planning to individuals through using the “look, listen, plan and do” method
  3. That each child will have access to all activities regardless of ability.
  4. That gender, disability, race, colour, background, origins will not affect any child’s access to the full range of activities and learning opportunities, or be used to differentiate such access.
  5. That positive images, music and any resource possible will be used to celebrate the individual child’s cultural and religious background, abilities and disabilities

Early learning opportunities offered in the setting encourage children to develop positive attitudes to people who are different from them. It encourages children to empathise with others and to begin to develop the skills of critical thinking. We will, through careful planning, help children to understand and have empathy for different needs and views, and help children to understand that it is appropriate to expect respect for their individuality. We encourage parents to celebrate their cultural and religious festivals thus giving understanding and respect to produce positive understanding and images.

A commitment to implementing our inclusion and equality policy will form part of each employee’s job description. Should anyone believe that this policy is not being upheld, it is their duty to report the matter to the attention of the registered person at the earliest opportunity.  Appropriate steps will then be taken to investigate the matter and if such concerns are well-founded, disciplinary action will be invoked under the nursery’s disciplinary policy.

The legal framework this policy is based on is as follows:

  • Special Education Needs and Disabilities Code of Practice 2015
  • Children and Families Act 2014
  • Equality Act 2010
  • Childcare Act 2006
  • Children Act 2004
  • Care Standards Act 2002
  • Special Educational Needs and Disability Act 2001.

Our equal opportunities officer is Heather Stallard

Special Educational Needs

At Cuckooz Nest all persons involved with the individual child will use the “look, review and assess” process to enable us to identify the needs of the child. This helps us to identify and celebrate progress but also identify any areas for concern.

Children learn in different ways and have different levels of understanding, capabilities and needs. We will endeavour to create a working environment that can be adapted to the individual circumstances and requirements of each child.

Our aim is to value all children and we will work together with parent and any outside professional’s to produce an inclusive curriculum that is individually tailored to enhance the child holistically. We will also appreciate and seek out the child’s views and consider these at all times. We will ensure through a wide range of practices that the children are offered and can access, a broad, balanced and relevant curriculum appropriate to their individual needs. We believe that all activities should be available to all children. We will endeavour to ensure that children with Special Educational Needs have access to all areas of the nursery alongside their peers. Children with Special Educational Needs will be considered when planning nursery outings. Risk assessments will be carried out to determine the most considerate and appropriate route for all abilities and disabilities.

We will use images of all children with all abilities and disabilities to depict the children in our immediate community and around the world to ensure that self-esteem is built upon and not depleted.

Our Special Educational Needs Co-Ordinator (SENCO) at Cuckooz Nest is Heather Stallard They will work with parents and where applicable, outside professionals to best support the individual.

We will insure that for a child with any additional need, that the correct information is collected from parents, key persons, outside professionals and the child (using the most appropriate method) and assessed collaboratively. The SENCO and Management team will insure that;

  1. Appropriate Individual Education Plans (IEP’s) are understood and used by all staff in the setting 
  2. Relevant observation and information about children with special educational needs is collated, recorded and updated
  3. That there is a “look and plan and review” system within the nursery

Early Action

If a staff member feels that their key child is not meeting age related expectations in any area, this should be brought immediately to the attention of the SENCO and manager. The manager should also monitor this through cohort tracking. The process should then follow the below:

  • The SENCO should undertake a review of this child. They should spend time observing them specifically as well as looking at the information already gathered through their observations and assessments
  • A meeting should take place between the SENCO, key person, manager and the parent where an early action form is made. This meeting should discuss what the concern is and created targeted action points to support at home and at nursery. This meeting should also discuss whether it is applicable to involve outside agencies or seek other advice at this stage.
  • It is the SENCO’s responsibility to make contact (with the parents permission) to other agencies or the local authority SEN team.
  • The early action targets should be reviewed via a meeting every 3 months. This includes whether additional support from other agencies is now applicable for that child.
  • If/ when other agencies are involved, they should be involved in the target setting and delivery of these targets  

Working with Other Agencies

At Cuckooz Nest, we recognise the importance of partnership with external agencies to meet the needs of children with special educational needs, those who are gifted and talented, and children that may have a family support officer. We also liaise with the Islington Early Years team who have a professional body of advisors that ensure that we, as an organisation, are able to help each member of our immediate community.

We welcome outside agencies into the setting to support individual children or the group provision as a whole. We recognise our responsibility that we may need to make referrals and support families and individuals to get the targeted support that they require.

English as an Additional Language

At Cuckooz Nest we adopt a celebratory culture of nationality, language and heritage. We encourage children to use their home language alongside English as we see that as an important link to their home life, community and sense of self. We will gather key phrases from parents to use within the setting to support in the transition from home to the Nest as well as to understand children and their emerging use of language.


Complaints & Compliments Procedure

At Cuckooz Nest we believe that parents are entitled to expect courtesy and prompt, careful attention to their individual needs and wishes. We hope that parents are always happy with the service provided and we encourage parents to voice their appreciation to the staff concerned.

We record all compliments and share these with staff.

We welcome any suggestions from parents on how we can improve our services, and will give prompt and serious attention to any concerns that parents may have. We have a formal procedure for dealing with complaints where we are not able to resolve a concern. Where any concern or complaint relates to child protection, we follow our Safeguarding/Child Protection Policy.

Stage 1 - If any parent should have cause for concern or any queries regarding the care or early learning provided by the nursery, they should in the first instance take it up with the child's key person or a senior member of staff/room leader. 

Stage 2 - If the issue remains unresolved or parents feel they have received an unsatisfactory outcome, then they must present their concerns in writing as a formal complaint to the nursery manager. The manager will then investigate the complaint and report back to the parent within 5 working days. The manager will document the complaint fully and the actions taken in relation to it in the complaints log book.  

Stage 3 - If the matter is still not resolved, the nursery will hold a formal meeting between the manager, parent and a senior staff member to ensure that it is dealt with comprehensively. The nursery will make a record of the meeting and document any actions. All parties present at the meeting will review the accuracy of the record, and be asked to sign to agree it and receive a copy. This will signify the conclusion of the procedure.

Stage 4 - If the matter cannot be resolved to their satisfaction, then parents have the right to raise the matter with Ofsted. Parents are made aware that they can contact Ofsted at any time they have a concern, including at all stages of the complaints procedure, and are given information on how to contact Ofsted. Ofsted is the registering authority for creches and nurseries in England and investigates all complaints that suggest a provider may not be meeting the requirements of their registration. It risk assesses all complaints made and may visit the nursery to carry out a full inspection where it believes requirements are not met.

A record of complaints will be kept in the nursery. The record will include the name of the complainant, the nature of the complaint, date and time complaint received, action(s) taken, result of any investigations and any information given to the complainant including a dated response.

The person responsible for handling complaints is Heather Stallard.

Contact details for Ofsted:


Telephone: 0300 123 1231   

By post: Ofsted, Piccadilly Gate, Store Street, Manchester M1 2WD


Positive Behaviour

At Cuckooz Nest we believe that children flourish best when they know how they and others are expected to behave. Children gain respect through interaction with caring adults who act as good role models, show them respect and value their individual personalities. We actively promote British values and encourage and praise positive, caring and polite behaviour.

We aim to:

  • Recognise the individuality of all our children and that some behaviours are normal in young children e.g. biting
  • Encourage self-discipline, consideration for each other, our surroundings and property
  • Encourage children to participate in a wide range of group activities to enable them to develop their social skills
  • Ensure that all staff act as positive role models for children
  • Work in partnership with parents by communicating openly
  • Praise children and acknowledge their positive actions and attitudes
  • Encourage all staff working with children to accept their responsibility for implementing the goals in this policy and to be consistent
  • Promote non-violence and encourage children to deal with conflict peacefully
  • Provide a key person system enabling staff to build a strong and positive relationship with children and their families

When children behave in unacceptable ways we never use or threaten to use physical punishment/corporal punishment such as smacking or shaking.  We only use physical intervention to avert immediate danger or personal injury to any person (including the child).  We do not single out children or humiliate them in any way. Where children use unacceptable behaviour they will, wherever possible, be re-directed to alternative activities. Discussions with children will take place as to why their behaviour was not acceptable, respecting their level of understanding and maturity.  We appreciate that all behaviour has a route cause and we aim to understand why a certain behaviour has taken place and try to address this.  Our staff will never raise their voices and in the event of misbehaviour, we always make it clear to the child or children in question, that it is the behaviour and not the child that is unwelcome.

We keep confidential records on any inappropriate behaviour that has taken place. We inform parents and ask them to read and sign any incidents concerning their child. We aim to understand why a behaviour has occurred and work together with parents to create an action plan of ways to address the behaviour.

The designated person for behaviour management is Heather Stallard.



At Cuckooz Nest we follow a positive behaviour policy to promote positive behaviour at all times. However, we understand that children may use certain behaviours such as biting as part of their development. Biting is a common behaviour that some young children go through and can be triggered when they do not have the words to communicate their anger, frustration or need.

We use the following strategies to help prevent biting: sensory activities, biting rings, adequate resources and staff who recognise when children need more stimulation or quiet times. However, in the event of a child being bitten we use the following procedures. The most relevant staff member(s) will:

  • Comfort any child who has been bitten and check for any visual injury. Administer any first aid where necessary. Complete an accident form and inform the parents via telephone if deemed appropriate. Continue to observe the bitten area for signs of infection. For confidentiality purposes and possible conflict, we do not disclose the name of the child who has caused the bite to the parents.
  • For children who are older and able to understand, we will tell the child who has caused the bite in terms that they understand that biting (the behaviour and not the child) is unkind and show the child that it makes staff and the child who has been bitten sad. The child will be asked to say sorry if developmentally appropriate or helped to develop their empathy skills by giving the child who has been bitten a favourite book or comforter. For our youngest children, we will move them to a different activity and try to engage them elsewhere
  • Complete an incident form to share with the parents at the end of the child’s session
  • If a child continues to bite, carry out observations to try to distinguish a cause, e.g. tiredness or frustration.
  • Arrange for a meeting with the child’s parents to develop strategies to prevent the biting behaviour. Parents will be reassured that it is part of a child’s development and not made to feel that it is their fault.
  • In the event of a bite breaking the skin and to reduce the risk of infection from bacteria, give prompt treatment to both the child who has bitten and the child who has been bitten.


Sickness & Illness 

At Cuckooz Nest we promote the good health of all children attending. To help keep children healthy and minimise infection, we do not expect children to attend the creche if they are unwell. If a child is unwell it is in their best interest to be in a home environment rather than at the creche with their peers.

In order to take appropriate action of children who become ill and to minimise the spread of infection we implement the following procedures:

  • If a child becomes ill during the day, we contact their parent(s) and ask them to pick up their child as soon as possible. During this time, we care for the child in a quiet, calm area with their key person, wherever possible
  • We follow the guidance given to us by Public Health England (formerly the Heath Protection Agency) in Guidance on Infection Control in Schools and other Child Care Settings and advice from our local health protection unit on exclusion times for specific illnesses, e.g. sickness and diarrhoea, measles and chicken pox, to protect other children in the creche

  • Should a child have an infectious disease, such as sickness and diarrhoea, they must not return to creche until they have been clear for at least 48 hours.
  • We notify Ofsted as soon as possible and in all cases within 14 days of the incident where we have any child or staff member with food poisoning.  
  • We inform all parents if there is a contagious infection identified in the creche, to enable them to spot the early signs of this illness.  We thoroughly clean and sterilise all equipment and resources that may have come into contact with a contagious child to reduce the spread of infection
  • We exclude all children on antibiotics for the first 48 hours of the course (unless this is part of an ongoing care plan to treat individual medical conditions e.g. asthma and the child is not unwell)
  • We have the right to refuse admission to a child who is unwell. This decision will be taken by the manager on duty and is non-negotiable



If a child requires medicine we will obtain information about the child’s needs for this, and will ensure this information is kept up to date.   We follow strict guidelines when dealing with medication of any kind in the creche and these are set out below.

Medication prescribed by a doctor, dentist, nurse or pharmacist

(Medicines containing aspirin will only be given if prescribed by a doctor)

  • Prescription medicine will only be given when prescribed by the above and for the  person named on the bottle for the dosage stated
  • Medicines must be in their original containers with their instructions printed in English
  • Those with parental responsibility for any child requiring prescription medication should hand over the medication to the most appropriate member of staff who will then note the details of the administration on the appropriate form and another member of staff will check these details. When parents are working on site, ideally parents should come to administer medication to their child
  • Those with parental responsibility must give prior written permission for the administration of each and every medication. However, we will accept written permission once for a whole course of medication or for the ongoing use of a particular medication under the following circumstances:
  1. The written permission is only acceptable for that brand name of medication and cannot be used for similar types of medication, e.g. if the course of antibiotics changes, a new form will need to be completed
  2. The dosage on the written permission is the only dosage that will be administered. We will not give a different dose unless a new form is completed
  3. Parents must notify us IMMEDIATELY if the child’s circumstances change, e.g. a dose has been given at home, or a change in strength/dose needs to be given.
  • The nursery will not administer a dosage that exceeds the recommended dose on the instructions unless accompanied by written instructions from a relevant health professional such as a letter from a doctor or dentist
  • The parent must be asked when the child has last been given the medication before coming to nursery; and the staff member must record this information on the medication form. Similarly, when the child is picked up, the parent or guardian must be given precise details of the times and dosage given throughout the day. The parent’s signature must be obtained at both times
  • At the time of administering the medicine, a senior member of staff will ask the child to take the medicine, or offer it in a manner acceptable to the child at the prescribed time and in the prescribed form. (It is important to note that staff working with children are not legally obliged to administer medication). Staff should always do this with a witness present
  • If the child refuses to take the appropriate medication, then a note will be made on the form
  • Where medication is “essential” or may have side effects, discussion with the parent will take place to establish the appropriate response.


Non-prescription medication (these will not usually be administrated)

  • The nursery will not administer any non-prescription medication containing aspirin
  • The nursery will only administer non-prescription medication for a short initial period, dependant on the medication or the condition of the child. After this time medical attention should be sought
  • If the nursery feels the child would benefit from medical attention rather than non-prescription medication, we reserve the right to refuse nursery care until the child is seen by a medical practitioner
  • If a child needs liquid paracetamol or similar medication during their time at nursery, such medication will be treated as prescription medication with the *onus being on the parent to provide the medicine/*nursery providing one specific type of medication should parents wish to use this
  • On registration, parents will be asked if they would like to fill out a medication form to consent to their child being given a specific type of liquid paracetamol or anti-histamine in particular circumstances such as an increase in the child’s temperature or a wasp or bee sting. This form will state the dose to be given, the circumstances in which this can be given e.g. the temperature increase of their child, the specific brand name or type of non-prescription medication and a signed statement to say that this may be administered in an emergency if the nursery CANNOT contact the parent
  • An emergency nursery supply of fever relief (e.g Calpol) and anti-histamines (e.g. Piriton) will be stored on site. This will be checked at regular intervals by the designated trained first aider to make sure that it complies with any instructions for storage and is still in date 
  • If a child does exhibit the symptoms for which consent has been given to give non-prescription medication during the day, the nursery will make every attempt to contact the child’s parents. Where parents cannot be contacted then the nursery manager will take the decision as to whether the child is safe to have this medication based on the time the child has been in the nursery, the circumstances surrounding the need for this medication and the medical history of the child on their registration form. Giving non-prescription medication will be a last resort and the nursery staff will use other methods first to try and alleviate the symptoms, e.g. for an increase in temperature the nursery will remove clothing, use fanning, tepid cooling with a wet flannel. The child will be closely monitored until the parents collect the child
  • For any non-prescription cream for skin conditions e.g. Sudocrem, prior written permission must be obtained from the parent and the onus is on the parent to provide the cream which should be clearly labelled with the child’s name
  • If any child is brought to the nursery in a condition in which he/she may require medication sometime during the day, the manager will decide if the child is fit to be left at the nursery. If the child is staying, the parent must be asked if any kind of medication has already been given, at what time and in what dosage and this must be stated on the medication form
  • As with any kind of medication, staff will ensure that the parent is informed of any non-prescription medicines given to the child whilst at the nursery, together with the times and dosage given
  • The nursery DOES NOT administer any medication unless prior written consent is given for each and every medicine.


Injections, pessaries, suppositories


As the administration of injections, pessaries and suppositories represents intrusive nursing, we will not administer these without appropriate medical training for every member of staff caring for this child. This training is specific for every child and not generic. The nursery will do all it can to make any reasonable adjustments including working with parents and other professionals to arrange for appropriate health officials to train staff in administering the medication. 


All medication for children must have the child’s name clearly written on the original container and kept in a closed box, which is out of reach of all children.

Emergency medication, such as inhalers and EpiPens, will be within easy reach of staff in case of an immediate need, but will remain out of children’s reach.

Any antibiotics requiring refrigeration must be kept in a fridge inaccessible to children.

All medications must be in their original containers, labels must be legible and not tampered with or they will not be given. All instructions should be printed in English. All prescription medications should have the pharmacist’s details and notes attached to show the dosage needed and the date the prescription was issued. This will all be checked, along with expiry dates, before staff agree to administer medication. 

Late Collection & Non-Collection

At Cuckooz Nest we expect all parents to agree an approximate time to collect their child from the nursery. We give parents information about the procedures to follow if they expect to be late. These include:

  • Agreeing a safety password with the nursery in advance to be used by anyone collecting a child who is not the parent (designated adult)
  • Calling the creche as soon as possible to advise of their situation
  • Asking a designated adult to collect their child wherever possible
  • Informing the creche of this person’s identity so we can talk to the child if appropriate. This will help to reduce or eliminate any distress caused by this situation
  • If the designated person is not known to the staff, the parent must provide a detailed description of this person, including their date of birth where known. This designated person must know the individual child’s safety password in order for the nursery to release the child into their care. This is the responsibility of the parent.

If a child has not been collected from the creche within ten minutes of the designated collection time, we initiate the following procedure:

  • The manager will check for any information regarding changes to normal routines, parents’ work patterns or general information. If there is no information recorded, the manager will try to contact the parents on the telephone numbers provided for their mobile, home or work as well as on the Famly app. If this fails, the manager will try the emergency contacts shown on the child’s records
  • The manager/staff member in charge and one other member of staff must stay behind with the child (if outside normal operating hours). During normal operating times, the nursery will plan to meet required staff ratios. If the parents have still not collected the child, the manager will telephone all contact numbers available every 10 minutes until contact is made. These calls will be logged on a full incident record
  • In the event of no contact being made after one hour has lapsed, the person in charge will ring the local authority children’s social services emergency duty team
  • The creche will inform Ofsted as soon as convenient
  • The two members of staff will remain in the building until suitable arrangements have been made for the collection of the child
  • The child’s welfare and needs will be met at all times and to minimise distress staff will distract, comfort and reassure the child during the process
  • In order to provide this additional care a late fee of £25/hour will be charged to parents. This will pay for any additional operational costs that caring for a child outside their normal nursery hours may incur.

Missing Child

As a creche, we minimise the risk of loosing a child by the layout of our space, door entry system and risk assessments both within the building and when on outings. The space has been designed so that children are in sight and sound of an adult at all times. We have baby gates and fob systems to prevent children leaving the creche space unaccompanied. We record via the Famly app when a child enters and leaves the nursery and conduct regular headcounts throughout the day.

In the unlikely event of a child going missing within the creche, the following procedure will be carrid out:

  • Management will be informed immediately
  • A headcount using the attendance record will be completed
  • All staff should be informed of the situation and a systematic search of the building to occur. This should be the manager and deputy for the creche/ immediate outside area and the office manager in the workspace. This should be done in a way that all other children are adequately supervised and kept in a secure space
  • If the child is not found with this search, the police should be contacted immediately and the parents informed. During this time, another systematic search of the building should be carried out.
  • When safe to do so, two staff should search the surrounding outdoor area but be contactable via mobile phone.
  • Guidance should be sought from the police with regards to next steps.
  • After the event, an incident report should be written, risk assessment completed and investigation carried out. A report should be written to Ofsted and given to the parent.

Allergies & Allergic Reactions

At Cuckooz Nest we are aware that children may have or develop an allergy resulting in an allergic reaction. Our aims are to ensure allergic reactions are minimised or, where possible, prevented and that staff are fully aware of how to support a child who may be having an allergic reaction.

  • Our staff are made aware of the signs and symptoms of a possible allergic reaction in case of an unknown or first reaction in a child. These may include a rash or hives, nausea, stomach pain, diarrhoea, itchy skin, runny eyes, shortness of breath, chest pain, swelling of the mouth or tongue, swelling to the airways to the lungs, wheezing and anaphylaxis. This is through their first aid training
  • We ask parents to share all information about allergic reactions and allergies on child’s registration form and to inform staff of any allergies discovered after registration
  • We share all information with all staff and keep written records
  • Where a child has a known allergy, the nursery manager will carry out a full allergy care plan with the parent prior to the child starting the nursery and shares this assessment with all staff
  • All food prepared for a child with a specific allergy is prepared in an area where there is no chance of contamination and served on equipment that has not been in contact with this specific food type, e.g. nuts
  • Seating will be monitored for children with allergies. Where deemed appropriate staff will sit with children who have allergies. Where possible, for younger children, staff should use high chairs with a separate tray to minimise the risk further.
  • If a child has an allergic reaction to food, a bee or wasp sting, plant etc. a first-aid trained member of staff will act quickly and administer the appropriate treatment, where necessary. We will inform parents and record the information in the incident book and on the allergy register
  • If an allergic reaction requires specialist treatment, e.g. an EpiPen, then at least two members of staff working directly with the child and the manager will receive specific medical training to be able to administer the treatment to each individual child. This should always be assessed and recorded on a care plan which is tailored to each child and identifies the treatment procedure.

Food Information Regulations 2014

We will incorporate additional procedures in line with the Food Information Regulations 2014 (FIR). 

Safe Recruitment of Staff

At Cuckooz Nest we are rigorous in our recruitment procedures, aiming to ensure all people working with children are suitable to do so. We follow this procedure each and every time we recruit a new member to join our team.

Legal requirements:

  • We abide by all legal requirements relating to safe recruitment set out in the Statutory Framework for the Early Years Foundation Stage (EYFS) and accompanying regulations
  • We also follow any requirements or guidance given by the Disclosure and Barring Service (DBS) in relation to carrying out checks; and abide by the employer’s responsibilities relating to informing the DBS of any changes to the suitability of their staff, whether this member of staff has left the nursery or is still under investigation. Please refer to the child protection/safeguarding policy for further information. 



  • We use reputable newspapers, websites and the local job centre to advertise for any vacancies
  • We ensure that all recruitment literature includes details of our equal opportunities policy and our safe recruitment procedures; including an enhanced DBS check and at least two independent references for every new employee. We also include the requirement for an additional criminal records check (or checks if more than one country) for anyone who has lived or worked abroad.


Interview stage:

  • We shortlist all suitable candidates against a pre-set specification and ensure all applicants receive correspondence regardless of whether they are successful in reaching the interview stage or not
  • All shortlisted candidates will receive a job description, a person specification, an equal opportunity monitoring form and a request for identification prior to the interview
  • The manager will decide the most appropriate people for the interview panel. There will be at least two people involved are both are involved in the overall decision making
  • At the start of each interview all candidates’ identities will be checked using, for example, their passport and/or photocard driving licence. All candidates will be required to prove they are eligible to work in the UK. The interview will also cover any gaps in the candidate’s employment history
  • All candidates reaching the interview stage are questioned using the same set criteria and questions. These cover specific areas of childcare, including safeguarding the children in their care, planning suitable activities to enhance the child’s development and their understanding of the legal frameworks applied to childcare and used in the nursery. The questions will be value based and will ensure the candidate has the same values as the nursery with regards to the safety and welfare of the children in their care
  • Every shortlisted candidate will be asked to take part in a supervised practical exercise which will involve spending time in a particular age group in the nursery interacting with the children, staff and where appropriate parents
  • The manager and deputy will then select the most suitable person for this position based on these scores and their knowledge and understanding of the early years framework as well as the needs of the nursery


Starting work:

  • The successful candidate will be offered the position subject to at least two references from previous employment or, in the case of a newly qualified student, their tutor and a personal or professional reference. These references will be taken up BEFORE employment commences. This may be verbal initially and then followed up with a written reference which will form part of their personnel file
  • The successful candidate will be asked to provide proof of their qualifications, where applicable. All qualifications will be checked and copies taken for their personnel files
  • Prior to employment but after the job has been offered a health check questionnaire will be given to the employee and its results will be taken into account in making an overall decision about suitability. This is then reviewed annually as part of the supervision process.
  • All new starters, will be subject to an enhanced Disclosure and Barring Service (DBS) check. This will be initiated before the member of staff commences work in the creche and they will not have unsupervised access to any child or their records before this check comes back clear.
  • An additional criminals records check (or checks if more than one country) should also be made for anyone who has lived or worked abroad
  • If the individual has registered on the DBS system since 17 July 2013, managers may use the update service with the candidate’s permission instead of carrying out an enhanced DBS check
  • New starters are required to sign (either application form, contract or separate form) to state that they have no criminal convictions, court orders or any other reasons that disqualify them from working with children or unsuitable to do so; and that, to the best of their knowledge, no-one living in their household has been disqualified from working with children. This is then reviewed regularly combined with the supervision process
  • All new members of staff will undergo an intensive induction period during which time they will read and discuss the creche policies and procedures and be assigned a ‘mentor/ buddy’ who will introduce them to the way in which the nursery operates.
  • We follow an induction plan which aligns with a staff members probationary period. This covers all policies, procedures and aspects of setting life. A new staff member must have completed all aspects of this plan in order to successfully complete their probationary period.
  • During their induction period all new staff will receive training on how to safeguard children in their care and follow the Safeguarding Children/Child Protection policy and procedure, emergency evacuation procedures, equality policy and health and safety issues
  • The new member of staff will have regular meetings with the manager and their mentor during their induction period to discuss their progress.
  • All staff must read and comply with the expectations outlined in the staff handbook.


Ongoing support and checks

  • All staff are responsible for notifying the manager in person if any there are any changes to their circumstances that may affect their suitability to work with children (staff suitability status will also be checked through an bi-annual ‘staff suitability questionnaire’ which is part of the supervision process).
  • All members of staff will update a health questionnaire on an annual basis to ensure management have a good knowledge of any changes that may require support or additional resources to aid them to carry out their day-to-day duties.
  • The creche manager will review any significant changes to an individual’s circumstances that may suggest they are no longer suitable to work with children and take appropriate action to ensure any unsuitable or potentially unsuitable employee does not have unsupervised contact with children until the matter is resolved. This may include requiring the individual to obtain a waiver from Ofsted in relation to any disqualification. 
  • Staff will have a monthly supervision with the manager/deputy which is an opportunity to discuss progress, ensure knowledge and understanding is up-to-date and set staff targets.
  • Every member of staff will have two meetings a year with the manager: a formal appraisal and a more informal review. This will provide an opportunity for the manager and member of staff to discuss training needs for the following six months as well as evaluate and discuss their performance in the previous six months
  • The manager and the deputy will be responsible for any support the staff team may have between these reviews. This includes mentor support, one-to-one training sessions, ongoing supervision, work-based observations and constructive feedback
  • The nursery will provide appropriate opportunities for all staff to undertake professional development and training to help improve the quality of experiences provided for children.

Mobile Phones and cameras

Only cameras/ iPads that belong to and are for the exclusive use of the setting can be used at any time. These are to always remain on the premises and to be used for the Famly app only for observations and signing children in and out. Any photographs can only be used on the Famly app for a child’s learning journey unless separate permission is sought (such as for marketing reasons).

Staff and parents are not permitted to use their mobile phones at any time within the setting. Mobile phones can be used within the office space only where parents will work or staff will have their breaks. Phones must be kept in a box in the locked cupboard and signed in and out when staff go home or have their breaks.